Pay-as-you-go IT support.
No contract. Pay for the fixes.
From a real team in Basingstoke. Printer down, email broken, or a message that looks a bit off? Forward it to us. We fix it remotely, in writing, from £25 + VAT. Keeping your computers covered costs £3 + VAT each a month, about 10p a day. No contract, no minimum spend, cancel by email.
In Basingstoke.
Hand it over: cover my computers → Broken right now? Start here →
Per 15 minutes of fixing. Only while we're working
£25
Support app on each computer, per month
£3
A human reply in writing within 6 working hours, or your first 15 min is free
6 hrs
Contracts and minimum spend
£0
Why we exist
You're the IT department. You never applied.
Right now, your IT support is you. Or your nephew. Or the one person in the office who's "good with computers" and isn't doing their actual job while they fix the printer. It's free, apart from the evenings, the YouTube videos, and the nagging feeling that the email you just opened wasn't really from HMRC.
Your time is worth more than £100 an hour. Stop spending it on printers.
More than 15 computers? Then a monthly contract genuinely is cheaper. That's our other company. Managed IT →
Sound familiar?
- "The printer's offline and I've got a client meeting in ten minutes." From £25.
- "A supplier's emailed to say their bank details have changed." £25 to check it's real before you pay.
- "I clicked a link in a text from 'HMRC'." £25, and we'll tell you exactly what to do next.
- "Someone left on bad terms and still knows the email password." From £25 to lock them out.
- "New starter on Monday and their laptop's still in the box." Billed in 15-minute blocks, like everything else.
- "Our Instagram's been taken over." We'll tell you as soon as we can whether we can get it back.
Whatever it is: forward it, or tell us in a sentence. That's the whole job on your side.
Is it a scam? £25 says whether you're in trouble.
Clicked something you shouldn't have? Got an email that's nearly right? Don't click anything else. Forward it to your support address and we'll tell you, in writing, whether you're in trouble and exactly what to do next. Usually 15 minutes. Sometimes 30. Never a mystery.
This is the cyber help nobody sells to small businesses: not a £5,000 audit, just a £25 answer to "am I hacked?". Covered customers can ask from day one.
How it works
We cover your computers
A small app goes on each laptop and desktop so we can fix things without visiting. £3 + VAT per computer, per month. Setup takes about 10 minutes of your time.
You forward it
Something broken, weird or dodgy? Forward it, or describe it, to your private support address. We never publish it, so it's never full of spam. A human replies in writing within 6 working hours (working hours are 9am–5pm, Monday to Friday, excluding bank holidays), or your first 15 minutes is free. Support is in writing, so you're never on hold and never have to explain it twice.
We fix it
You get on with your day while we fix it. £25 + VAT per 15 minutes, rounded up. Everything goes on one monthly invoice, paid by direct debit.
Example receipts
PAYG TECH · RECEIPT
"Outlook won't open and I've got a quote to send"
15 min × £25£25.00
TOTAL +VAT£25.00
PAYG TECH · RECEIPT
"I clicked a link in a dodgy email. Am I hacked?"
15 min × £25£25.00
TOTAL +VAT£25.00
PAYG TECH · RECEIPT
"Nobody in the office can print"
2 × 15 min × £25£50.00
TOTAL +VAT£50.00
PAYG TECH · RECEIPT
"Someone's starting Monday and nothing's ready"
3 × 15 min × £25£75.00
TOTAL +VAT£75.00
Every job is listed like this, in plain English, on one monthly invoice paid by direct debit.
The rules
- 1. Support is in writing. Pick up the phone to ask us anything before you sign up. Once you're a customer, fixes are requested by email, to a private address we give you at sign-up and never publish. Everything in writing, every time.
- 2. Every email gets a reply from a human within 6 working hours. Working hours are 9am–5pm, Monday to Friday, excluding bank holidays, so an email sent at 3pm on Friday is answered by 1pm on Monday. Guaranteed, and if we miss it, your first 15 minutes is free.
- 3. Remote fixes only. The £3 app is why nobody has to drive anywhere.
- 4. If we can't fix it remotely, we'll let you know as soon as we can and stop the meter.
- 5. One invoice, sent monthly. Payment is taken by direct debit only.
- 6. No minimum spend, no lock-in. Leave whenever you like, by email.
Just down the road. Not in your car park.
We're a Basingstoke team looking after small businesses across Basingstoke, Chineham, Old Basing, Hook, Oakley, Overton, Whitchurch, Tadley, Odiham, Hartley Wintney, Sherfield-on-Loddon and Kingsclere. We fix things remotely, so you never pay for our petrol or wait in for a van. But when you want to know who you're dealing with, we're local, and we're easy to find.
Outside these areas? We can still help. Everything's remote, so ask us.
Not sure if we're right for you? Call 01256 700988, Monday to Friday, 9am–5pm.
Find us at Unit 8, Prisma Park, Berrington Way, Basingstoke RG24 8GT.
What's the app? Who are you?
Your bank is right to warn you about people asking to install remote-access software, so here's exactly what ours does. The app tells us the machine's health and, only when you've asked us to fix something, lets us share the screen. It doesn't read your files or your email. We will never contact you first and ask to connect.
Nothing happens without your say-so. Before we can see your screen or work on your computer, you have to grant permission, every time. You can watch everything we do, and end the session whenever you like.
PAYG Tech is run by Workplace Connect, a Basingstoke IT company that's Cyber Essentials certified. Real engineers, in Basingstoke, in writing.
Rather talk first? 01256 700988, Monday to Friday, 9am–5pm.